Guest Services Ambassador: Front Desk & Hospitality Ops

Sandpiper Property Mgt; Sterling (VA); On-site; USD 19,000 - 22,000; Full time

Job summary

Sandpiper Property Management, LLC is seeking a Guest Services Ambassador at our Sterling, VA property. This role serves as the hotel’s face, handling front desk duties, guest relations, and cross-functional support to ensure an exceptional experience.

The GSA coordinates check-ins, reservations, and ancillary sales while assisting with laundry and property operations. On-site shifts include a paid meal break and a strong emphasis on hospitality, teamwork, and compliance.

Qualifications

• This role requires hospitality finesse, adaptability, and proactive operational support.
• Effective communication with staff and guests, conflict management, and sales skills are essential.
• Ability to read and follow written procedures and stay calm in stressful situations.

Responsibilities

• Exceptional Guest Relations: greet guests warmly and determine satisfaction; manage conflicts calmly and maximize satisfaction.
• Front Desk Coordination: handle check-ins/outs, reservations, property tours, and related activities; respond to calls efficiently.
• Safety & Compliance: ensure safety and follow procedures; daily checks of studios and public spaces.

Skills

Guest relations

Front desk operations

Communication skills

Conflict management

Sales skills

Job description

Sandpiper Property Management, LLC is seeking a Guest Services Ambassador at our Sterling, VA property. This role serves as the hotel’s face, handling front desk duties, guest relations, and cross-functional support to ensure an exceptional experience.

The GSA coordinates check-ins, reservations, and ancillary sales while assisting with laundry and property operations. On-site shifts include a paid meal break and a strong emphasis on hospitality, teamwork, and compliance.