Guest Services Lead: Front Desk & Operations

Sandpiper Property Mgt; Hyattsville (MD); On-site; USD 24,000 - 27,000; Full time

Job summary

Sandpiper Hospitality (SH) is seeking a Guest Services Ambassador to be the essential face of the hotel, directing front desk operations and supporting multiple departments. You will ensure an excellent guest experience with accuracy, courtesy, and proactive problem solving.

Responsibilities include front desk coordination, safety compliance, and cross-functional support for reservations, laundry tasks, and guest services.

Qualifications

• Strong communication with staff and guests is essential.
• Ability to manage conflicts calmly and negotiate effectively.
• Proven sales skills and customer-service mindset.

Responsibilities

• Exceptional Guest Relations: greet guests warmly and ensure satisfaction.
• Front Desk Coordination: manage check-ins, reservations, and inquiries.
• Safety & Compliance: uphold safety procedures and report incidents.
• Accuracy & Documentation: log activities and follow policies precisely.

Skills

Communication

Conflict management

Sales skills

Job description

Sandpiper Hospitality (SH) is seeking a Guest Services Ambassador to be the essential face of the hotel, directing front desk operations and supporting multiple departments. You will ensure an excellent guest experience with accuracy, courtesy, and proactive problem solving.

Responsibilities include front desk coordination, safety compliance, and cross-functional support for reservations, laundry tasks, and guest services.