Guest Services Ambassador: Front Desk Dynamo

WSS Virginia Beach; Virginia Beach (VA); On-site; USD 27,000 - 30,000; Full time

Job summary

Sandpiper Hospitality (SH) seeks a Guest Services Ambassador (GSA) at the Virginia Beach property to be the essential first impression for guests. You will manage front desk operations, greet guests warmly, and coordinate inquiries, ensuring a smooth 24/7 operation and a standout guest experience.

This high-visibility role blends guest relations with safety, documentation, and sales. You’ll handle check-ins, renewals, and reservations, maintain accurate logs, and support revenue goals while

Qualifications

• High school diploma or GED required.
• Proficient in reading, writing and speaking English.
• Strong interpersonal communication and customer-service skills.

Responsibilities

• Provide exceptional guest relations and greet guests warmly.
• Coordinate front desk operations including check-ins, renewals, reservations, and property tours.
• Ensure safety and compliance procedures are followed and incidents are documented.
• Accurately document work activity and policies in logs and systems.
• Support sales processes and revenue maximization efforts for the property.

Skills

read, write, speak English

effective communication

conflict management

negotiation

sales skills

Education

High school diploma or GED

Tools

Basic office software

Job description

Sandpiper Hospitality (SH) seeks a Guest Services Ambassador (GSA) at the Virginia Beach property to be the essential first impression for guests. You will manage front desk operations, greet guests warmly, and coordinate inquiries, ensuring a smooth 24/7 operation and a standout guest experience.

This high-visibility role blends guest relations with safety, documentation, and sales. You’ll handle check-ins, renewals, and reservations, maintain accurate logs, and support revenue goals while