Front Desk & Reservations Specialist

Fairfield Inn and Suites NY Manhattan Financial District; New York (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

A well-known hotel chain in New York City is seeking a Front Desk Agent to provide excellent customer service and manage guest check-in and check-out processes. You will greet and register guests, handle inquiries and complaints, and maintain accurate records of room availability. The ideal candidate is outgoing with strong logical thinking and communication skills, proficient in Microsoft Office, and able to work various shifts, including weekends and holidays. This role requires a person who can effectively prioritize tasks and create a welcoming environment for guests.

Qualifications

• Ability to check in and out guests efficiently.
• Proficient in handling guest inquiries and complaints.
• Able to perform bookkeeping and compute bills.

Responsibilities

• Greet and register guests upon arrival.
• Verify guest credit and payment methods.
• Maintain accurate room availability records.
• Process check-out and review accounts with guests.
• Assist housekeeping and maintenance with room readiness.

Skills

Outgoing personality

Logical thinking

Clear communication

Problem-solving

Tools

Microsoft Office

Property management systems

Job description

A well-known hotel chain in New York City is seeking a Front Desk Agent to provide excellent customer service and manage guest check-in and check-out processes. You will greet and register guests, handle inquiries and complaints, and maintain accurate records of room availability. The ideal candidate is outgoing with strong logical thinking and communication skills, proficient in Microsoft Office, and able to work various shifts, including weekends and holidays. This role requires a person who can effectively prioritize tasks and create a welcoming environment for guests.