Guest Experience Concierge

Fairfield Inn and Suites NY Manhattan Financial District; New York (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

A reputable hotel in New York is seeking a Front Desk Agent to check in and out guests, manage reservations, and ensure maximum guest satisfaction. The ideal candidate will possess excellent communication skills, a welcoming personality, and the ability to handle guest inquiries efficiently. Responsibilities include handling payments, maintaining up-to-date records, and collaborating with other departments. This position requires flexible availability and proficiency in Microsoft Office applications. Join a team committed to providing exceptional customer service.

Qualifications

• Ability to greet and register guests efficiently.
• Strong organizational skills for managing front desk operations.
• Proficiency in Microsoft Office, especially Word and Excel.

Responsibilities

• Check in and out guests, ensuring a high level of service.
• Handle guest inquiries and complaints professionally.
• Process payments and manage room assignments.

Skills

Outgoing personality

Logical thinking

Decision-making

Clear communication

Ability to work flexible hours

Tools

Microsoft Office

Job description

A reputable hotel in New York is seeking a Front Desk Agent to check in and out guests, manage reservations, and ensure maximum guest satisfaction. The ideal candidate will possess excellent communication skills, a welcoming personality, and the ability to handle guest inquiries efficiently. Responsibilities include handling payments, maintaining up-to-date records, and collaborating with other departments. This position requires flexible availability and proficiency in Microsoft Office applications. Join a team committed to providing exceptional customer service.