Guest Services Agent - Live Local, Create Warm Experiences

PM Hotel Group; Washington (District of Columbia); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401K

Access to early wages

Free virtual fitness classes

Discounted in-person memberships

PTO on Day 1 + paid holidays

Tuition reimbursement

Job summary

The River Inn is seeking a Guest Service Agent to deliver exceptional guest experiences at our Washington, DC property. This on-site, full-time role emphasizes personalized service and knowledge of the local area.

Responsibilities include supporting the front desk, solving guest issues, and creating a welcoming atmosphere for all visitors. Strong communication and MS Office skills are required; bachelor’s degree or current pursuit is preferred.

Qualifications

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office applications.
• Candidate must have open availability to work varied shifts.
• Bachelor’s degree or be currently pursuing one.

Responsibilities

• Provide exceptional personalized guest service and experiences.
• Know the local area to offer knowledgeable recommendations.
• Think quickly and solve problems in a fast-paced environment.
• Support front office leadership and hotel team.
• Create a warm, welcoming atmosphere for guests.

Skills

Exceptional communication

Microsoft Office

Open availability

Bachelor's degree or pursuing

Education

Bachelor's degree or currently pursuing

Job description

The River Inn is seeking a Guest Service Agent to deliver exceptional guest experiences at our Washington, DC property. This on-site, full-time role emphasizes personalized service and knowledge of the local area.

Responsibilities include supporting the front desk, solving guest issues, and creating a welcoming atmosphere for all visitors. Strong communication and MS Office skills are required; bachelor’s degree or current pursuit is preferred.