Luxury Front Desk Agent: Elevate Guest Experience

The Watergate Hotel; Washington (District of Columbia); On-site; USD 36,000 - 48,000; Full time

Job summary

The Watergate Hotel in Washington, DC, seeks a Guest Service Agent to deliver outstanding front office service. You will assist guests with check-in/out, address requests, and communicate with various departments to ensure memorable stays.

Ideal candidates have at least 2 years in hotel operations, a background in luxury properties, and proficiency with MS Office and hotel software. A flexible schedule is required to accommodate peak times.

Qualifications

• 2 years minimum experience in hotel operations
• Luxury hotel experience preferred
• Excellent English communication skills
• Proficient with MS Office and hotel software (HotSOS/Opera)
• Flexible schedule including overnights, early mornings, late nights, weekends and holidays

Responsibilities

• Provide exceptional guest service with efficient check-in and check-out
• Resolve guest issues and coordinate with departments to ensure satisfaction
• Maintain knowledge of hotel services, outlets, events and local attractions
• Handle guest communications via mail, email and phone
• Support front office operations and assist with daily reporting
• Collaborate with Concierge, Housekeeping, PBX, Reservations and Room Service

Skills

Front desk

Guest service

Communication

Multilingual

Education

HS Diploma

Bachelor's Degree in Hospitality

Tools

MS Office

HotSOS

Opera

Job description

The Watergate Hotel in Washington, DC, seeks a Guest Service Agent to deliver outstanding front office service. You will assist guests with check-in/out, address requests, and communicate with various departments to ensure memorable stays.

Ideal candidates have at least 2 years in hotel operations, a background in luxury properties, and proficiency with MS Office and hotel software. A flexible schedule is required to accommodate peak times.