Front Desk Guest Services Specialist - Create Memorable Stays

SupportFinity™; Washington; On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Vacation & Holiday Pay

401(k)

Parental leave

Reduced Room Rates

Employee Assistance Program

Referral program

Job summary

Hotel Equities manages the Holiday Inn Central Washington DC and is seeking a Guest Services Representative for the Washington DC location. The role requires hotel front desk experience, strong guest service skills, and familiarity with Opera PMS.

Flexible full-time shifts include nights, weekends and holidays. Responsibilities include greeting guests, registering and billing, handling inquiries, and promoting hotel services while delivering courteous, accurate service to ensure a memorable

Qualifications

• High School diploma or equivalent.
• Experience with IHG and Wyndham or Hyatt processes is preferred.
• Opera PMS experience and hotel brand procedures are a plus.

Responsibilities

• Greet and welcome guests; register and verify reservations and payments.
• Assist guests with check-in/check-out and guest requests.
• Provide information about hotel services and local area; respond to inquiries and resolve issues.

Skills

Guest service

Communication skills

Problem solving

Teamwork

Education

High School diploma

Tools

Opera PMS

Job description

Hotel Equities manages the Holiday Inn Central Washington DC and is seeking a Guest Services Representative for the Washington DC location. The role requires hotel front desk experience, strong guest service skills, and familiarity with Opera PMS.

Flexible full-time shifts include nights, weekends and holidays. Responsibilities include greeting guests, registering and billing, handling inquiries, and promoting hotel services while delivering courteous, accurate service to ensure a memorable