Guest Experience Lead — Front Desk Agent

Aimbridge Hospitality; Washington (District of Columbia); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality seeks a Front Desk Agent in Washington, DC to deliver exceptional guest service at the front desk. You will warmly greet guests and manage check-ins, check-outs, and requests with a smile and efficiency.

Strong communication, quick problem-solving, and multitasking abilities are essential to ensure a seamless guest experience in a fast-paced hotel setting located near popular DC attractions.

Qualifications

• High school diploma or equivalent is required or preferred.
• Experience in a hotel or related field is advantageous.
• Familiarity with hotel management software and Microsoft Office is beneficial.

Responsibilities

• Provide warm guest service and resolve questions promptly.
• Communicate clearly with guests and team to ensure smooth operations.
• Think quickly to solve issues and maintain guest satisfaction.
• Handle reservations, check-ins, check-outs, and related financial details.

Skills

Guest Service Superstar

Communication Champ

Quick-Thinking Problem Solver

Multitasking Marvel

Education

High school diploma or equivalent

Experience in a hotel or related field preferred

Tools

Hotel management software

Microsoft Office

Job description

Aimbridge Hospitality seeks a Front Desk Agent in Washington, DC to deliver exceptional guest service at the front desk. You will warmly greet guests and manage check-ins, check-outs, and requests with a smile and efficiency.

Strong communication, quick problem-solving, and multitasking abilities are essential to ensure a seamless guest experience in a fast-paced hotel setting located near popular DC attractions.