Guest Service Agent (Full-Time) | The River Inn | Washington, DC

PM Hotel Group; Washington (District of Columbia); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401K

Access to early wages

Free virtual fitness classes

Discounted in-person memberships

PTO on Day 1 + paid holidays

Tuition reimbursement

Job summary

The River Inn is seeking a Guest Service Agent to deliver exceptional guest experiences at our Washington, DC property. This on-site, full-time role emphasizes personalized service and knowledge of the local area.

Responsibilities include supporting the front desk, solving guest issues, and creating a welcoming atmosphere for all visitors. Strong communication and MS Office skills are required; bachelor’s degree or current pursuit is preferred.

Qualifications

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office applications.
• Candidate must have open availability to work varied shifts.
• Bachelor’s degree or be currently pursuing one.

Responsibilities

• Provide exceptional personalized guest service and experiences.
• Know the local area to offer knowledgeable recommendations.
• Think quickly and solve problems in a fast-paced environment.
• Support front office leadership and hotel team.
• Create a warm, welcoming atmosphere for guests.

Skills

Exceptional communication

Microsoft Office

Open availability

Bachelor's degree or pursuing

Education

Bachelor's degree or currently pursuing

Job description

Guest Service Agent (Full-Time) | The River Inn | Washington, DC

Job Category: Front Desk

Supervisor: Ashlee Harper

Requisition Number: GUEST019713

• Posted : September 16, 2026
• Full-Time
• On-site
• Rate : $19 USD per hour

Locations

Showing 1 location

Washington, DC 20037, USA

Description

We’re looking for a Guest Services Agent who is a hard-working, friendly, charismatic person who wants to personalize the guest experience. The ideal candidate is dedicated, personable, professional, and communicates well. This person will play a critical role in the Front Office team.

This is a full-time, on-site, non-exempt position that reports to the Director of Guest Relations . The compensation for this position is $19-$20 per hour.

The River Inn

Tucked away on a tree-lined street in Foggy Bottom, just a short walk from Georgetown, The George Washington University, and The National Mall, The River Inn strikes the perfect balance between relaxation and serenity while still pulsing to the heartbeat of the city. We are an independent lifestyle hotel dedicated to delivering personalized experiences based on each guest’s distinct needs.

Who We Are

• Passionate – about hospitality and fostering an environment where associates will thrive.
• Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique – we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators – we are a lifestyle hotel management company that is constantly evolving. We are open-minded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• A company that has a culture of promoting from within.
• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 9 years.

What You’ll Do

• Provide exceptional personalized customer service and experiences to guests.
• Live like a local. Knowledge of the neighborhood and city.
• Think on your feet, use good judgement and problem solve in a fast-paced environment.
• Provide support to front office leaders and entire hotel team.
• Create a warm and welcoming atmosphere.

Qualifications and Skills

• Exceptional communication skills both verbal and written.
• Knowledgeable in Microsoft Office.
• Open availability required. Must be prepared to work various shifts (7-3pm, 3-11pm, weekdays, weekends, holidays).
• Bachelor's degree or currently pursuing (preferred)

What's in it for you

• Generous health, dental and vision insurance, plus 401K.
• Access to early wages!
• Access to free virtual fitness classes and discounted in-person memberships
• Gifted PTO on Day 1 (available to use after 90 days of employment) + paid holidays
• Tuition reimbursement opportunities – when you grow, we grow!

Non-Negotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN + INNOVATE.
• EMBRACE CHANGE

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire PM Hotel Group community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to the PM Hotel Group standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related.

PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

This position will require moving at least 75% of the time and lifting up to 50 lbs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.