Guest Service Agent | Front Desk, Hotel Discounts

PM Hotel Group; Washington (District of Columbia); On-site; USD 19,000 - 25,000; Full time

Job summary

City Express By Marriott in Washington, DC seeks a friendly Guest Service Agent to be the welcoming face at the front desk, ensuring excellent service from check-in to check-out. You will provide local area information and maintain a positive, professional demeanor in a fast-paced environment.

The role requires a High School diploma (or equivalent) and 3–6 months of related experience; flexibility for varied shifts, including nights and weekends, is a plus.

Qualifications

• High School diploma or equivalent required.
• 3–6 months related experience preferred.
• Must be a people-person with excellent customer service.

Responsibilities

• Communicate clearly and demonstrate a high level of professionalism.
• Share knowledge of local restaurants, entertainment and events with guests.
• Handle cash responsibly and use front desk tools including computers, databases and PMS.

Skills

Customer service

Communication

Professionalism

Front desk

People-person

Education

High School diploma or equivalent

Tools

Computers

Databases

Property management systems

Job description

City Express By Marriott in Washington, DC seeks a friendly Guest Service Agent to be the welcoming face at the front desk, ensuring excellent service from check-in to check-out. You will provide local area information and maintain a positive, professional demeanor in a fast-paced environment.

The role requires a High School diploma (or equivalent) and 3–6 months of related experience; flexibility for varied shifts, including nights and weekends, is a plus.