Guest Experience Agent - Front Desk & Reservations

Remington Hospitality; Washington (District of Columbia); On-site; USD 22,000 - 30,000; Full time

Job summary

Remington Hospitality in Washington, DC is seeking a courteous Front Desk Clerk to warmly welcome guests, check them in and out, and assist with pre-registration and reservation blocks. You will accurately post charges, handle cash and card payments, and maintain up-to-date knowledge of rates, discounts, and cancellation procedures to ensure smooth guest experiences.

A strong customer-service mindset and the ability to handle same-day reservations quickly are essential for this on-site role at a

Qualifications

• Greet guests and provide courteous service at check-in/check-out.
• Accurately process charges and payments for hotel charges.
• Maintain knowledge of rates, discounts and cancellation procedures.
• Manage reservations, including same-day bookings and blocks.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations.
• Know and follow cancellation procedures and relocation procedures when necessary.

Skills

Customer service

Cash handling

Reservations management

Front desk software

Tools

Front Office System

Job description

Remington Hospitality in Washington, DC is seeking a courteous Front Desk Clerk to warmly welcome guests, check them in and out, and assist with pre-registration and reservation blocks. You will accurately post charges, handle cash and card payments, and maintain up-to-date knowledge of rates, discounts, and cancellation procedures to ensure smooth guest experiences.

A strong customer-service mindset and the ability to handle same-day reservations quickly are essential for this on-site role at a