Guest Experience Leader - Luxury Front Desk & Rewards

InterContinental Hotels Group; Washington (District of Columbia); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Medical/Dental/Vision insurance

401k

Uniform provided

Room discounts

Training programs

Job summary

The Willard InterContinental Washington, DC, part of IHG Hotels & Resorts, is seeking a Guest Relations Agent to help deliver exceptional guest experiences at our landmark property. You will greet guests, process bookings, and assist with check-in/check-out while delivering local insights and tailored recommendations.

Ideal candidates bring 3 years of Front Office/Guest Service experience, a hotel-management or business qualification, and strong communication skills.

Qualifications

• Higher education qualification / equivalent in Hotel Management or Business Administration.
• 3 years of Front Office/Guest Service experience.
• Fluency in the local language; additional languages beneficial but not required.

Responsibilities

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying a step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

Skills

Front Office

Guest Service

Communication

Education

Hotel/Business degree

Job description

The Willard InterContinental Washington, DC, part of IHG Hotels & Resorts, is seeking a Guest Relations Agent to help deliver exceptional guest experiences at our landmark property. You will greet guests, process bookings, and assist with check-in/check-out while delivering local insights and tailored recommendations.

Ideal candidates bring 3 years of Front Office/Guest Service experience, a hotel-management or business qualification, and strong communication skills.