Guest Service Agent — Welcoming Front Desk & Reservations

Paycom - ATS; Glen Allen (VA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

401K plan with company match

Employee discounts

Job summary

Shamin Hotels is seeking a Guest Service Agent to assist guests with check-in/check-out, reservations, and local recommendations. You will handle payments, issue keys, and guide guests through hotel services, ensuring a seamless stay.

The role requires reliable transportation, high school diploma or GED, and a passion for hospitality. It offers full-time, on-site work with competitive pay and a comprehensive benefits package.

Qualifications

• Front desk experience is preferred.
• Excellent customer service and communication skills.
• Attention to detail and accuracy in handling transactions.
• Ability to multitask in a fast-paced environment.
• Reliable transportation required.

Responsibilities

• Greet and register guests, assign rooms, and provide key packets.
• Answer questions about hotel services and local attractions.
• Process payments and maintain guest accounts.
• Make reservations and coordinate with other departments.
• Ensure compliance with hotel policies and procedures.

Skills

Front desk experience

Customer service

Attention to detail

Time management

Reliable transportation

Education

High school diploma or GED

Job description

Shamin Hotels is seeking a Guest Service Agent to assist guests with check-in/check-out, reservations, and local recommendations. You will handle payments, issue keys, and guide guests through hotel services, ensuring a seamless stay.

The role requires reliable transportation, high school diploma or GED, and a passion for hospitality. It offers full-time, on-site work with competitive pay and a comprehensive benefits package.