Guest Service Agent - Front Desk & Reservations

Shamin Hotels, Inc.; Midlothian (VA); On-site; USD 19,000 - 28,000; Full time

Job summary

Shamin Hotels is seeking a Guest Service Agent in the Operations department to assist guests with check-in and check-out, answer questions, and provide local activity recommendations. The role involves handling reservations, verifying guest information, and processing payments accurately.

The position requires friendly, professional service, effective communication with other hotel departments, and adherence to company credit policies.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or guest, without announcing room numbers.

Job description

Shamin Hotels is seeking a Guest Service Agent in the Operations department to assist guests with check-in and check-out, answer questions, and provide local activity recommendations. The role involves handling reservations, verifying guest information, and processing payments accurately.

The position requires friendly, professional service, effective communication with other hotel departments, and adherence to company credit policies.