Guest Services Agent - Front Desk & Reservations

HILTON MEMPHIS; Memphis (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

HILTON MEMPHIS is seeking a Front Desk Agent to accommodate guests, manage reservations, and ensure customer satisfaction. The role involves greeting guests, handling payments, and resolving any issues that arise. Candidates must possess a High School Diploma, along with 2-4 years of relevant experience. Strong communication, professionalism, and customer service skills are essential. The work environment is usually moderate in noise, and physical demands include regular sitting and occasional lifting of up to 25 pounds.

Qualifications

• Ability to read and interpret documents such as safety rules and instructions.
• Ability to speak before groups effectively.
• Basic mathematical skills required.

Responsibilities

• Greet, register, and assign rooms to guests of hotel.
• Verify customers' credit and establish payment methods.
• Collect payments and issue receipts.

Skills

Communication skills

Customer service skills

Professionalism

Effective Leadership skills

Education

High School Diploma

2-4 years related experience

Tools

Point of Sale software

Spreadsheet software

Word processing software

Job description

HILTON MEMPHIS is seeking a Front Desk Agent to accommodate guests, manage reservations, and ensure customer satisfaction. The role involves greeting guests, handling payments, and resolving any issues that arise. Candidates must possess a High School Diploma, along with 2-4 years of relevant experience. Strong communication, professionalism, and customer service skills are essential. The work environment is usually moderate in noise, and physical demands include regular sitting and occasional lifting of up to 25 pounds.