Front Desk Agent

Crestline Hotels & Resorts; Memphis (TN); Presencial; USD 28.000 - 36.000; Jornada completa

Descripción de la vacante

Hampton Inn & Suites Memphis Beale Street, part of Crestline Hotels & Resorts, is seeking a Front Desk Clerk to deliver warm, professional service and memorable guest experiences in downtown Memphis.

The role involves assisting with check-in/out, handling calls, and fulfilling guest requests while maintaining knowledge of hotel features, rates, and promotions. Prior hospitality experience and basic computer skills are required.

Formación

• High School Graduate or GED required.
• One year experience in a similar hotel position preferred.
• Basic computer skills are required.

Responsabilidades

• Assist guests with check-in and check-out.
• Answer and process all phone calls and handle special requests.
• Maintain knowledge of hotel features, rates, and promotions.
• Process check-ins/check-outs and input guest information into the system.
• Coordinate with bell staff and housekeeping as needed.
• Resolve guest issues to ensure satisfaction and a positive stay.

Educación

High School Graduate or GED

One year previous experience in a hotel

Basic computer skills

Descripción del empleo

Located steps away from the iconic Beale Street, Hampton Inn & Suites Memphis Beale Street offers guests a warm and welcoming stay in the heart of the city. We’re looking for a friendly and professional Front Desk Clerk to provide exceptional service and create memorable experiences for our guests.

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Handle overbooked or walked in guests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
• Process all check-outs.
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education And Experience

• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.