Guest Service Representative at Hampton Inn & Suites - Memphis Memphis, TN

Hampton Inn & Suites - Memphis; Memphis (TN); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Employer Matching 401K Retirement Plan

Medical Insurance

Dental Insurance

Vision Insurance

FREE life insurance

Vacation Pay

Holiday Pay

Management training

Job summary

Hampton Inn & Suites in Memphis, TN is seeking a friendly Guest Service Representative to manage check-in/out, reservations, and guest inquiries. You will promote local dining and activities, assist guests to ensure a memorable stay, and occasionally support other departments.

Flexibility with shifts is expected, along with a professional, outgoing personality and strong computer skills. Hospitalities training and customer service experience are a plus in this role.

Qualifications

• Minimum high school education or GED plus customer service experience preferred.
• Experience in hospitality or front desk roles is a plus.
• Knowledge of hotel reservation systems is advantageous.

Responsibilities

• Greet guests and assist with check-in and check-out processes.
• Address guest inquiries and handle reservations and modifications.
• Recommend local attractions, dining, and activities to enhance stays.
• Collaborate with other departments as needed to ensure guest satisfaction.
• Maintain a welcoming, professional demeanor and protect guest privacy.

Skills

Guest service

Communication

Phone etiquette

Teamwork

Computer literacy

Multitasking

Discretion

Organization

Education

High School Diploma or GED

AA or Bachelor’s Degree

Tools

Hotel operation systems

Job description

Guest Service Representative – Hampton Inn & Suites, Memphis, TN.

Front Desk Associate responsibilities include all aspects of Guest Relations including the check‑in/out process, handling all inquiries, making or modifying reservations, recommending things to do and places to eat, plus any other actions that can improve the guest's stay. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us. The right candidate must be willing to work flexibly without restricted days/shifts.

Benefits:

• Employer Matching 401K Retirement Plan
• Medical Insurance
• Dental Insurance
• Vision Insurance
• FREE life insurance
• Vacation Pay
• Holiday Pay
• Management training

Essential Functions:

• Provide a welcoming environment at all times
• Courteous phone etiquette
• Computer literacy
• Ability to effectively communicate with guests in a professional manner
• An energetic and outgoing personality
• Handle cash and credit cards accurately
• Demonstrate teamwork
• Protect guest information and ensure privacy
• Attempt to resolve complaints immediately and take ownership of situations
• Complete all Brand and Company Training in a timely manner
• Strive to achieve 100% guest satisfaction

Education, Experience, Other Requirements:

Required

• Flexibility to work in shifts and report for scheduled shifts
• Ability to work with little or no supervision while meeting high-performance standards
• Excellent organization skills
• Ability to follow instructions
• High School Diploma or GED

Preferred

• AA or Bachelor's Degree
• Work experience in Customer Service in the Hospitality Field
• Experience with hotel operation systems

Equal Employment Opportunity Statement:

Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, sexual orientation, religion, national origin, age, physical handicap, height, weight, marital status, veteran status, political belief, or any other characteristic protected by law. Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth.