Hotel Front Desk & Guest Services Specialist

ROYAL LIVING MEMPHIS LLC; Memphis (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and…

Opportunities for advancement within…

Professional development opportunities

Positive and supportive work…

Job summary

ROYAL LIVING MEMPHIS LLC is seeking a friendly Front Desk Agent to join our hotel team. You will manage reservations, check guests in and out, and assist with guest requests during their stay.

Ideal candidates have strong customer service, the ability to multitask in a fast-paced environment, and proficiency with reservation systems and Microsoft Office. Evening, weekend, and holiday availability may be required.

Qualifications

• Experience as a front desk agent or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Skills

Strong communication and interpersonal

Tools

Microsoft Office

Reservation management systems

Job description

ROYAL LIVING MEMPHIS LLC is seeking a friendly Front Desk Agent to join our hotel team. You will manage reservations, check guests in and out, and assist with guest requests during their stay.

Ideal candidates have strong customer service, the ability to multitask in a fast-paced environment, and proficiency with reservation systems and Microsoft Office. Evening, weekend, and holiday availability may be required.