Guest Services Pro: Front Desk, Reservations & Sales

HYATT PLACE - NASHVILLE/GREEN HILLS; Green Hills (TN); On-site; USD 31,000 - 43,000; Full time

Benefits offered by this job

Quarterly bonus

Paid time off

401k with Employer Match

DailyPay option

Hotel discounts

Job summary

HYATT PLACE - NASHVILLE/GREEN HILLS is seeking a Guest Service Representative to manage front-desk activities, respond to guest needs, and process reservations and payments. The role may include acting as Manager on Duty when assigned, contributing to a welcoming and memorable guest experience.

The position emphasizes strong communication, problem-solving, and sales skills in a fast-paced hospitality environment, with on-site work and opportunities to support hotel revenue through effective

Qualifications

• Previous customer service, sales, reservations, or guest-relations experience preferred.
• High school diploma or equivalent preferred.
• Strong communication, problem-solving, conflict-resolution, and computer skills.
• Dependable, trustworthy, detail-oriented, and able to manage multiple priorities professionally.

Responsibilities

• Welcome, register, and check out guests while protecting confidential information and accommodating requests.
• Manage reservations, room assignments, cancellations, special requests, and guest loyalty-program participation.
• Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area.
• Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
• Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift.
• Promote hotel services, amenities, future reservations, and available room options.
• Identify potential sales opportunities and share leads with the appropriate team member.
• Resolve guest concerns professionally and document service-recovery efforts.
• Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts.
• Maintain a clean, organized lobby, market, dining, and front-desk area.
• Follow all guest-privacy, safety, security, cash-handling, and emergency procedures.
• Assist housekeeping, laundry, food and beverage, or other departments when operational needs require.

Skills

Customer service

Sales skills

Effective communication

Multitasking

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

Reservation software

Job description

HYATT PLACE - NASHVILLE/GREEN HILLS is seeking a Guest Service Representative to manage front-desk activities, respond to guest needs, and process reservations and payments. The role may include acting as Manager on Duty when assigned, contributing to a welcoming and memorable guest experience.

The position emphasizes strong communication, problem-solving, and sales skills in a fast-paced hospitality environment, with on-site work and opportunities to support hotel revenue through effective