Front Desk Guest Experience Specialist

Davidson Hospitality Group; Memphis (TN); Hybrid; USD 18.000 - 25.000; Vollzeit

Benefits dieser Stelle

Hotel discounts

Tuition reimbursement

Paid Time Off

401K Match

Dental & Vision Coverage

24/7 Teledoc service

Pet Insurance

Zusammenfassung

Memphis RiverLine Hotel in Memphis, TN is hiring a Front Desk Agent to warmly welcome guests and manage check-in/check-out with accuracy. You will respond to inquiries, guide guests on local attractions, and coordinate with other departments to ensure seamless stays.

We value strong communication, cash handling, and problem-solving skills, along with flexibility to work evenings, weekends, and holidays in a fast-paced hospitality environment.

Qualifikationen

• Previous experience in customer service, preferably in hospitality
• Excellent communication and interpersonal skills
• Cash handling experience required
• Strong problem-solving and ability to stay calm under pressure
• Proficiency with hotel property management software
• Organizational and multitasking skills
• Available to work evenings, weekends, and holidays
• High School diploma or equivalent

Aufgaben

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve issues with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Kenntnisse

Customer service

Excellent communication

Cash handling

Problem solving

Multitasking

Guest relations

Flexibility

Ausbildung

High School diploma or equivalent

Tools

PMS software

Jobbeschreibung

Memphis RiverLine Hotel in Memphis, TN is hiring a Front Desk Agent to warmly welcome guests and manage check-in/check-out with accuracy. You will respond to inquiries, guide guests on local attractions, and coordinate with other departments to ensure seamless stays.

We value strong communication, cash handling, and problem-solving skills, along with flexibility to work evenings, weekends, and holidays in a fast-paced hospitality environment.