Guest Services Agent — Front Desk & Reservations

Sonesta Hotels International Corporation in; Chicago (IL); Presencial; USD 37 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical and Dental Insurance

Paid Vacation and Sick Days

Paid Holidays

Pension

Legal Services

Maternity and Parental Leave

Resumo da oferta

Sonesta International Hotels Corporation is seeking a energized Guest Services Agent in Chicago to deliver exceptional front desk service and guest relations during shifts. You will register guests, handle inquiries, manage reservations, and process payments with accuracy while upholding Sonesta's service standards.

This role requires a high school diploma, hotel or retail experience, fluent English, and the ability to work flexible mornings, evenings, weekends, and holidays; ServSafe and TIPS

Qualificações

• High School diploma or equivalent is required.
• One year of hotel or retail customer service experience preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Must obtain ServSafe certification and may require TIPS certification.

Responsabilidades

• Register guests, issue keys, and provide information on hotel services and room location.
• Answer phones promptly and courteously.
• Process cash and credit card transactions accurately and according to procedures.
• Book guest reservations and upsell rooms when possible.
• Maintain front desk security and guest information.

Conhecimentos

Fluent English

Verbal and written communication

Problem solving

Formação académica

High School diploma or equivalent

Ferramentas

Microsoft Office

Opera systems

Descrição da oferta de emprego

Sonesta International Hotels Corporation is seeking a energized Guest Services Agent in Chicago to deliver exceptional front desk service and guest relations during shifts. You will register guests, handle inquiries, manage reservations, and process payments with accuracy while upholding Sonesta's service standards.

This role requires a high school diploma, hotel or retail experience, fluent English, and the ability to work flexible mornings, evenings, weekends, and holidays; ServSafe and TIPS