Front Desk & Guest Experience Agent

Reitmr; Chicago (IL); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Paid Vacation and Sick Days

Paid Holidays

Pension

Legal Services

Maternity and Parental Leave

Job summary

Sonesta International Hotels is hiring a Guest Services Agent to be the friendly first touch for guests at the front desk in our Chicago-area property. You’ll enroll guests, answer questions, process payments, and help ensure smooth arrivals and departures while upholding Sonesta service standards.

The role requires at least a high school diploma and hotel or retail experience. You’ll work mornings, evenings, weekends, and holidays, and may need certifications such as ServSafe or TIPS.

Qualifications

• High School diploma or equivalent required.
• 1 year of hotel or retail customer service experience preferred.
• Must speak/read/write fluent English; good verbal/written communication.
• Basic math, budgeting and profitability awareness useful.

Responsibilities

• Deliver Sonesta Service standards in guest interactions.
• Register guests, issue keys, answer phones, provide hotel info.
• Process cash/credit transactions and prepare reports.
• Maintain cashier safety and guest data security.
• Assist with guest reservations and upsell rooms when appropriate.
• Follow seasonal reservation strategies and coordinate with teams.
• Support shoppe and beverage service and comply with local laws.
• Fulfill guest requests and manage safe deposits.
• Follow health, safety and alcohol service regulations.
• Perform other duties as assigned.

Skills

English fluency

Customer service

Communication skills

Problem solving

Organizational skills

Retail/hospitality experience

Education

High School diploma or equivalent

Tools

Microsoft Office

Opera PMS

Job description

Sonesta International Hotels is hiring a Guest Services Agent to be the friendly first touch for guests at the front desk in our Chicago-area property. You’ll enroll guests, answer questions, process payments, and help ensure smooth arrivals and departures while upholding Sonesta service standards.

The role requires at least a high school diploma and hotel or retail experience. You’ll work mornings, evenings, weekends, and holidays, and may need certifications such as ServSafe or TIPS.