Guest Experience Lead – Front Desk at Downtown Hotel

Sonesta; Chicago (IL); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Paid Vacation and Sick Days

Paid Holidays

Pension

Maternity and Parental Leave

Job summary

Sonesta Downtown Chicago is seeking a Front Desk Agent to serve as the first point of contact for guests, handling check-ins, information, and requests with a focus on Sonesta Service standards. You will manage reservations, payments, and guest needs in a fast-paced environment.

The role requires a year of hotel or retail experience, fluent English, and familiarity with Microsoft Office and Opera systems. A ServSafe (and possibly TIPS) certification may be required.

Qualifications

• High School diploma or equivalent required.
• One year of hotel or retail customer service experience preferred.
• Fluent English (written and spoken).
• Experience with Microsoft Office and Opera systems preferred.
• ServSafe certification may be required; TIPS certification may be required.

Responsibilities

• Register guests and issue room keys; inform guests about hotel services and location.
• Answer phones promptly and courteously; process cash/credit transactions per procedures.
• Upsell rooms and follow seasonal reservation strategies to optimize revenue.
• Maintain security of cash and guest information; handle deposits and banking.
• Assist guests with reservations, changes, and special requests; coordinate with shifts.

Skills

Fluent English

Microsoft Office

Opera systems

ServSafe certification

TIPS certification

Driver's license

Customer service

Education

High School diploma or equivalent

Tools

Opera PMS

Job description

Sonesta Downtown Chicago is seeking a Front Desk Agent to serve as the first point of contact for guests, handling check-ins, information, and requests with a focus on Sonesta Service standards. You will manage reservations, payments, and guest needs in a fast-paced environment.

The role requires a year of hotel or retail experience, fluent English, and familiarity with Microsoft Office and Opera systems. A ServSafe (and possibly TIPS) certification may be required.