Guest Services Agent | Front Desk & Guest Experience

HHM Hospitality; Fort Lauderdale (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

Job summary

HHM Hotels in Fort Lauderdale is seeking a Guest Service Agent to greet, register and assist guests while upholding hotel and brand standards. You will manage check-ins, payments, and reservations using the PMS system to ensure a smooth front desk experience.

The role emphasizes guest satisfaction, teamwork, and adherence to safety and sustainability standards. Training and growth paths lead toward Front Desk Supervisor or Front Office Manager roles within HHM Hotels.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests immediately and assist with their needs.
• Register guests and assign rooms.
• Establish payment methods and verify credit.

Skills

Customer service

PMS knowledge

Training experience

Education

High School diploma

Tools

PMS System

Job description

HHM Hotels in Fort Lauderdale is seeking a Guest Service Agent to greet, register and assist guests while upholding hotel and brand standards. You will manage check-ins, payments, and reservations using the PMS system to ensure a smooth front desk experience.

The role emphasizes guest satisfaction, teamwork, and adherence to safety and sustainability standards. Training and growth paths lead toward Front Desk Supervisor or Front Office Manager roles within HHM Hotels.