Guest Service Agent: Front Desk & Guest Care

HHM Hotels; Hummelstown (Dauphin County); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

PTO

401k Match

Daily Pay

Life Insurance

TELUS Health access

Travel Discounts

Transit Benefits

Wellness Program

Professional Development

Referral Bonus

Job summary

HHM Hotels is seeking a Guest Service Agent to warmly greet guests, register rooms, and handle payments and reservations. This role emphasizes accuracy, courtesy, and adherence to brand standards, with a focus on guest satisfaction and efficient service delivery.

The position covers reception duties across the front desk, including handling guest requests, processing payments, and maintaining secure safekeeping of valuables, while supporting team members during peak periods and ensuring a

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register and assign guests to rooms.
• Establish payment methods and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change.

Skills

Customer service

Communication

Guest interaction

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels is seeking a Guest Service Agent to warmly greet guests, register rooms, and handle payments and reservations. This role emphasizes accuracy, courtesy, and adherence to brand standards, with a focus on guest satisfaction and efficient service delivery.

The position covers reception duties across the front desk, including handling guest requests, processing payments, and maintaining secure safekeeping of valuables, while supporting team members during peak periods and ensuring a