Guest Service Agent: Front Desk & Guest Experience

HHM Hotels; Deerfield Beach (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive wages (full-time and part‑

Medical, Dental and Vision Health Ins

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

TELUS Health access

Travel Discounts

Commuter Transit and Parking Benefits

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels in Deerfield Beach, FL seeks a Guest Service Agent to greet guests and assist with their needs, register and assign rooms, and handle payments using the hotel's PMS system.

The role includes making reservations, balancing accounts, and responding promptly to guest requests while maintaining high satisfaction scores and safety standards. Weekend/holiday shifts may be required.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests immediately and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service experience

PMS knowledge

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels in Deerfield Beach, FL seeks a Guest Service Agent to greet guests and assist with their needs, register and assign rooms, and handle payments using the hotel's PMS system.

The role includes making reservations, balancing accounts, and responding promptly to guest requests while maintaining high satisfaction scores and safety standards. Weekend/holiday shifts may be required.