Front Desk Guest Experience Specialist

HHM Hotels; New York (NY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401k Company Match

Paid Time Off

Travel Discounts

Daily Pay

Life Insurance

Employee Wellness & Support

Job summary

HHM Hotels is seeking a Guest Service Agent to greet guests, register them, and handle service requests with a focus on courtesy and brand standards. You will execute check-in/check-out tasks, assist with reservations, and balance daily transactions while maintaining guest satisfaction and safety protocols.

The role requires flexibility in shifts, a customer-service background, and knowledge of hotel systems. Training is provided, with opportunities for growth within the front desk team.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests upon arrival and assist with needs.
• Register guests and assign rooms.
• Establish payment methods and verify credit.
• Make and confirm reservations.
• Compute bills and collect payments.

Skills

Customer service

PMS systems

Communication

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels is seeking a Guest Service Agent to greet guests, register them, and handle service requests with a focus on courtesy and brand standards. You will execute check-in/check-out tasks, assist with reservations, and balance daily transactions while maintaining guest satisfaction and safety protocols.

The role requires flexibility in shifts, a customer-service background, and knowledge of hotel systems. Training is provided, with opportunities for growth within the front desk team.