Guest Services Agent — Flexible Shifts & Perks

Sheraton Uptown; Albuquerque (NM); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) match

Paid time off

Meal stipend

Uniforms provided

Employee discounts

Job summary

Sheraton Albuquerque Uptown is seeking an outgoing front desk agent to deliver exceptional guest service from reservation to departure. You will handle inquiries, requests, and complaints with a friendly demeanor, and work both AM and PM shifts, including holidays and weekends.

Qualifications emphasize prior front desk experience, strong communication skills, and ability to use the Marriott system. Benefits include family-friendly perks and opportunities for培训 and growth within a Gold Level

Qualifications

• Experience in guest service or front desk roles preferred.
• Ability to communicate professionally over phone, text and email.
• Able to work AM/PM shifts, including holidays and weekends.

Responsibilities

• Greet guests and perform check-in/check-out procedures.
• Respond to guest requests and resolve issues promptly.
• Answer phones, emails, and texts with professional courtesy.
• Maintain a clean and welcoming front desk area.

Skills

Customer service

Phone etiquette

Communication

Multitasking

Team player

Tools

Marriott system

Scheduling software

Job description

Sheraton Albuquerque Uptown is seeking an outgoing front desk agent to deliver exceptional guest service from reservation to departure. You will handle inquiries, requests, and complaints with a friendly demeanor, and work both AM and PM shifts, including holidays and weekends.

Qualifications emphasize prior front desk experience, strong communication skills, and ability to use the Marriott system. Benefits include family-friendly perks and opportunities for培训 and growth within a Gold Level