Guest Experience Concierge - Front Desk Pro

Aimbridge Hospitality; Albuquerque (NM); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k

Job summary

Aimbridge Hospitality's Sheraton Albuquerque Airport Hotel is seeking a Front Desk Agent to deliver warm welcomes, seamless check-ins, and heartfelt farewells. You are the face of the hotel, ensuring every guest interaction feels effortless and inviting while handling reservations and requests with precision.

Must-have qualities include guest service excellence, clear communication, quick problem-solving, and strong multitasking.

Qualifications

• High school diploma or equivalent; hotel experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Greet guests warmly, check them in/out efficiently, and handle requests with a friendly demeanor.
• Communicate clearly with guests and team members to ensure smooth operations.
• Think quickly to resolve issues and keep front desk operations running smoothly.
• Multitask with reservations, check-ins, check-outs, and financial details to maintain accuracy.

Skills

Guest Service

Communication

Problem Solver

Multitasking

Education

High school diploma or equivalent

Hotel management software familiarity

Microsoft Office familiarity

Tools

Hotel management software

Microsoft Office

Job description

Aimbridge Hospitality's Sheraton Albuquerque Airport Hotel is seeking a Front Desk Agent to deliver warm welcomes, seamless check-ins, and heartfelt farewells. You are the face of the hotel, ensuring every guest interaction feels effortless and inviting while handling reservations and requests with precision.

Must-have qualities include guest service excellence, clear communication, quick problem-solving, and strong multitasking.