Guest Experience Front Desk Agent - Flexible Hours

Extended Stay America Suites Albuquerque - Airport; Albuquerque (NM); On-site; USD 19,286 - 22,041; Full time

Job summary

Extended Stay America Suites Albuquerque - Airport is seeking a Front Desk Agent who will serve as the first point of contact for guests. This role involves multitasking, from managing reservations to providing guests with hotel information, while upholding the hotel's mission and core values.

Ideal candidates should have strong customer service skills and familiarity with Microsoft Office. The position offers a wage of $14 - $16 hourly and requires flexibility regarding scheduling.

Qualifications

• Proven customer service experience with a strong guest-focused mentality.
• Proficiency in internet software and Microsoft Office.
• Physical ability to stand, walk, and lift up to 25 pounds.

Responsibilities

• Balance cash at the end of each shift and generate reports.
• Take reservations over the telephone, through emails, and in person.
• Greet guests and manage the registration process.

Skills

Customer service experience

Proficiency in Microsoft Excel

Proficiency in Microsoft Word

Proficiency in Outlook

Proficiency in PowerPoint

Job description

Extended Stay America Suites Albuquerque - Airport is seeking a Front Desk Agent who will serve as the first point of contact for guests. This role involves multitasking, from managing reservations to providing guests with hotel information, while upholding the hotel's mission and core values.

Ideal candidates should have strong customer service skills and familiarity with Microsoft Office. The position offers a wage of $14 - $16 hourly and requires flexibility regarding scheduling.