Front Desk Agent

Sheraton Albuquerque Uptown; Albuquerque (NM); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) with company match

Meal stipend

Free uniforms

Hotel discounts

Paid time off

Education assistance

Job summary

The Sheraton Albuquerque Uptown is looking for an outgoing and friendly front desk agent to join our team. You will greet guests, manage reservations, and provide exceptional service from check-in to departure.

Role requires responsiveness to guest needs and complaints, professional communication by phone, text, and email, and willingness to work AM or PM shifts including holidays and weekends. Marriott system experience is a plus in this team-oriented hotel.

Qualifications

• Previous front desk experience preferred.
• Experience with Marriott systems is a plus.
• Able to communicate professionally via phone, text, and email.
• Ability to work AM or PM shifts, including holidays and weekends.

Responsibilities

• Provide guests with excellent front desk service from reservation through departure.
• Respond to guest needs, requests and complaints in a timely manner.
• Communicate professionally over the phone, text and email.

Skills

Front desk experience

Marriott system

Communication skills

Job description

Description

The Sheraton Albuquerque Uptown is looking for an outgoing and friendly front desk agent with an infectious smile and a natural talent for customer service to join our team! This person will provide our guests with excellent service at the front desk from making the reservation to departure. To be attentive and respond to guests needs, requests and complaints in a timely manner. This position will require both shifts worked- AM/PM

1. Previous front desk agent experience preferred. Marriott system experience is a huge plus
2. Able to communicate professionally over the phone, by text and email.
3. Able to work AM or PM shifts; including holidays and weekends.

The Sheraton Albuquerque Uptown has been awarded the Gold Level New Mexico Family Friendly Business Award! What does this mean? This means that we offer a host of employee and family friendly benefits to our associates! Some of those benefits include:

• -Medical (two options) with vision
• -Dental
• -401(k) with 4% company match
• -Voluntary Critical Illness
• -Voluntary Accident Insurance
• -Voluntary Hospitality Indemnity
• -Voluntary Term Life Insurance (self, spouse/domestic partner, and children)
• -Short-Term Disability
• -Long-Term Disability
• AND:
• -Paid time off (vacation, sick, holiday)
• -Meal stipend
• -Free uniforms
• -Free non-slip shoes (two free pair per year!)
• -Positive associate relations
• -Associate recognition and events, incentives and rewards monthly
• -Ongoing training
• -Education assistance
• -Major hotel discounts at over 7,000 hotels worldwide
• -Other company discounts

A background check and drug screen is required of all candidates selected to move forward in our hiring process.

We are an E-Verify employer.

Sheraton Albuquerque Uptown is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to [e-mail] or call 505 349-8024 to let us know the nature of your request.

Motivations

• Preferred

  Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

• Preferred

  Self-Starter: Inspired to perform without outside help

Skills

• Teamwork (Expert)
• Multi-Tasking (Expert)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Hospitality Online