Guest Services Agent - Flexible Shifts & Hotel Perks

Sheraton Albuquerque Uptown; Albuquerque (NM); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) with company match

Meal stipend

Free uniforms

Hotel discounts

Paid time off

Education assistance

Job summary

The Sheraton Albuquerque Uptown is looking for an outgoing and friendly front desk agent to join our team. You will greet guests, manage reservations, and provide exceptional service from check-in to departure.

Role requires responsiveness to guest needs and complaints, professional communication by phone, text, and email, and willingness to work AM or PM shifts including holidays and weekends. Marriott system experience is a plus in this team-oriented hotel.

Qualifications

• Previous front desk experience preferred.
• Experience with Marriott systems is a plus.
• Able to communicate professionally via phone, text, and email.
• Ability to work AM or PM shifts, including holidays and weekends.

Responsibilities

• Provide guests with excellent front desk service from reservation through departure.
• Respond to guest needs, requests and complaints in a timely manner.
• Communicate professionally over the phone, text and email.

Skills

Front desk experience

Marriott system

Communication skills

Job description

The Sheraton Albuquerque Uptown is looking for an outgoing and friendly front desk agent to join our team. You will greet guests, manage reservations, and provide exceptional service from check-in to departure.

Role requires responsiveness to guest needs and complaints, professional communication by phone, text, and email, and willingness to work AM or PM shifts including holidays and weekends. Marriott system experience is a plus in this team-oriented hotel.