Sheraton Albuquerque Airport Hotel - Front Desk Agent

Aimbridge Hospitality; Albuquerque (NM); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k

Job summary

Aimbridge Hospitality's Sheraton Albuquerque Airport Hotel is seeking a Front Desk Agent to deliver warm welcomes, seamless check-ins, and heartfelt farewells. You are the face of the hotel, ensuring every guest interaction feels effortless and inviting while handling reservations and requests with precision.

Must-have qualities include guest service excellence, clear communication, quick problem-solving, and strong multitasking.

Qualifications

• High school diploma or equivalent; hotel experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Greet guests warmly, check them in/out efficiently, and handle requests with a friendly demeanor.
• Communicate clearly with guests and team members to ensure smooth operations.
• Think quickly to resolve issues and keep front desk operations running smoothly.
• Multitask with reservations, check-ins, check-outs, and financial details to maintain accuracy.

Skills

Guest Service

Communication

Problem Solver

Multitasking

Education

High school diploma or equivalent

Hotel management software familiarity

Microsoft Office familiarity

Tools

Hotel management software

Microsoft Office

Job description

You can park in the gated lot. Just push the button at the gate to open it, then park anywhere you'd like. We'll provide you with a gate code before you leave. When you arrive, please ask for Dominic at the front desk.

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru - mastering the art of warm welcomes, smooth check ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it's a quick question or a big request, you're all about making their stay unforgettable.
• Communication Champ: You know how to get the message across - clearly, confidently, and with a smile. Whether it's chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you're already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check ins, check outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Sheraton Albuquerque Airport Hotel offers a convenient workplace located directly outside the ABQ terminal, with complimentary airport shuttle service. The recently renovated property features two on-site dining options, spacious guest rooms with flat-screen HDTVs, Marriott bedding, free high-speed Wi-Fi, and ergonomic workspaces. Team members support amenities such as a fitness center, a seasonal outdoor pool, and more than 11,000 square feet of meeting space with custom catering options. The hotel frequently hosts group travel and events, creating a dynamic environment for staff who enjoy working with both business and leisure guests.