Front Desk Agent

Ontario Trillium Foundation; Albuquerque (NM); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Health & dental benefits

Hotel discounts

Advancement opportunities

Job summary

Element by Westin Albuquerque seeks a Front Desk Agent to welcome guests, manage check-in/check-out, and ensure a smooth, friendly experience. You’ll handle reservations, respond to inquiries, and process payments with accuracy in a fast-paced hotel environment.

The ideal candidate is dependable, detail-oriented, and committed to exceptional guest service, with flexible availability including nights and weekends. Bilingual English/Spanish is a plus.

Qualifications

• Must have excellent communication and customer service skills.
• Strong attention to detail and accuracy.
• Ability to stand for full shifts.
• Proficient with basic computer systems.
• Flexible schedule availability including nights and weekends.

Responsibilities

• Greet guests warmly and manage check-in/out process.
• Answer phone/email inquiries and assist with reservations.
• Handle guest requests, issues, and room assignments.
• Post charges, process payments, and close shift accurately.
• Coordinate with housekeeping and maintenance teams.
• Maintain a tidy, welcoming front desk environment.

Skills

Excellent communication

Customer service

Detail-oriented

Tools

PMS systems

Job description

As a Front Desk Agent, you’ll be the welcoming face and the trusted point of contact for our guests. From check-in to check-out, your role is to deliver exceptional hospitality with professionalism, efficiency, and a genuine smile. The Element by Westin in Uptown Albuquerque, is adding to the front desk team!

You are responsible for delivering outstanding service throughout the check-in and check-out process, responding to guest inquiries, and ensuring every guest feels valued and cared for. The ideal candidate is dependable, detail-oriented, and committed to delivering exceptional guest service. You will help create a welcoming environment while maintaining accuracy in reservations, financial transactions, and front office and hotel procedures.

Key Responsibilities

• Greet guests warmly and manage check-in/out process
• Answer phone/email inquiries and assist with reservations
• Handle guest requests, issues, and room assignments
• Post charges, process payments, and close shift accurately
• Coordinate with housekeeping and maintenance teams
• Maintain a tidy, welcoming front desk environment

Must-Haves

• Ability to stand for full shifts
• Strong attention to detail and accuracy
• Excellent communication and customer service skills
• Proficient with basic computer systems
• Flexible schedule availability (including nights/weekends)

Nice-to-Haves

• Hotel front desk experience
• Familiarity with Hilton, Marriott, or similar PMS systems
• Bilingual (English/Spanish)

What We Offer

• Competitive hourly pay
• Health & dental benefits (if eligible)
• Hotel discounts & advancement opportunities