Guest Services Specialist - Front Desk

Ramada Plaza Hotel Midtown Albuquerque; Albuquerque (NM); On-site; USD 25,000 - 35,000; Full time

Job summary

Ramada Plaza Hotel Midtown Albuquerque is seeking a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should possess strong communication, problem-solving, and conflict-resolution skills to ensure guest satisfaction.

The Front Desk Agent will be responsible for checking guests in and out, managing cash transactions, and maintaining a clean and organized front desk area. A high school diploma and the ability to work independently are essential for this role.

Qualifications

• Strong communication and customer service skills.
• Ability to work independently and handle stressful situations.
• Ability to lift up to 50 pounds occasionally.

Responsibilities

• Check guests in and out by confirming reservations and issuing keys.
• Handle guest requests and complaints promptly and professionally.
• Coordinate with housekeeping to ensure room readiness for guests.

Skills

Communication skills

Problem-solving skills

Conflict-resolution skills

Customer service skills

Education

High school diploma or equivalent

Tools

Windows operating systems

Office software

Job description

Ramada Plaza Hotel Midtown Albuquerque is seeking a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should possess strong communication, problem-solving, and conflict-resolution skills to ensure guest satisfaction.

The Front Desk Agent will be responsible for checking guests in and out, managing cash transactions, and maintaining a clean and organized front desk area. A high school diploma and the ability to work independently are essential for this role.