Guest Services Agent (AM Shifts) – Elevate Guest Experience

Holiday Inn Washington Dulles Airport; Virginia (MN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Short & Long Term Disability

401(k) Retirement Program

Paid Life Insurance

Tuition Reimbursement

Job summary

B. F. Saul Company Hospitality Group is hiring a guest service professional to handle check-ins/outs, reservations, and guest requests with a friendly, professional approach.

The role emphasizes delivering top-notch service, assisting guests with local information, and partnering with teams to ensure guest satisfaction. AM shifts from 7 AM to 5 PM, with some weekends and holidays. Competitive benefits are offered.

Qualifications

• High school diploma or GED required.
• 1+ years prior guest service experience preferred in hospitality.
• Excellent verbal communication and customer-focused approach.

Responsibilities

• Process check-ins and check-outs, verify billing, create reservations, and handle special requests.
• Provide knowledge of the hotel and local attractions; work with other departments to meet guest needs.
• Follow guest service recovery protocols and maintain safe, clean work area.

Skills

Guest service

Verbal communication

Attention to detail

Physical ability

Education

High school diploma or GED

Job description

B. F. Saul Company Hospitality Group is hiring a guest service professional to handle check-ins/outs, reservations, and guest requests with a friendly, professional approach.

The role emphasizes delivering top-notch service, assisting guests with local information, and partnering with teams to ensure guest satisfaction. AM shifts from 7 AM to 5 PM, with some weekends and holidays. Competitive benefits are offered.