Guest Experience & Check-In Specialist

B.F. Saul Company Hospitality; Gaithersburg (MD); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

401(k) Retirement Program

Paid Life Insurance

Employee of the Month/Year

Annual Performance Appraisals and Wage

Annual Team Member Banquets

Annual Team Member Engagement Survey

Discounted Room Rates for Team Members

Complimentary Room Stays

Well-Being Benefits

Sick Policy

Job summary

B. F. Saul Company Hospitality Group is seeking a friendly Guest Service Associate to anticipate guest needs, assist with reservations, and process check-ins and check-outs in a fast-paced hotel environment.

The role requires strong verbal communication, attention to detail, and the ability to lift up to 75 pounds. The base pay varies with qualifications and benefits include health coverage, retirement options, and discounted room rates.

Qualifications

• High school diploma or GED required.
• 1+ years guest service experience preferred in hospitality.
• Excellent verbal communication skills; detail oriented and customer focused.
• Ability to lift, push and pull up to 75 pounds occasionally.

Responsibilities

• Process check-ins and check-outs, verify billing, and handle reservations.
• Provide knowledge of hotel properties and local attractions to guests.
• Drive up-selling of rooms and amenities to maximize revenue.
• Maintain a clean, safe work area and follow safety procedures.

Skills

Guest service

Verbal communication

Attention to detail

Education

High school diploma or GED

Job description

B. F. Saul Company Hospitality Group is seeking a friendly Guest Service Associate to anticipate guest needs, assist with reservations, and process check-ins and check-outs in a fast-paced hotel environment.

The role requires strong verbal communication, attention to detail, and the ability to lift up to 75 pounds. The base pay varies with qualifications and benefits include health coverage, retirement options, and discounted room rates.