Guest Services Agent - 24/7 Hotel Concierge

Guru Hospitality; Norfolk (VA); On-site; USD 28,000 - 38,000; Full time

Job summary

Guru Hospitality in Norfolk, VA seeks a friendly front desk associate to deliver exceptional guest service in a fast-paced 24-hour environment. You will greet guests, manage arrivals and departures, and coordinate airport transfers while maintaining a seamless guest experience.

The ideal candidate has at least one year in guest or customer service, strong multitasking skills, and a team-player mindset. Flexibility to meet the needs of a busy hotel is essential.

Qualifications

• Minimum of one year of experience in a similar role.
• Experience in guest or customer service, with a team-player mindset and the ability to multitask.
• Flexible and adaptable to meet the needs of a 24-hour operation.

Responsibilities

• Provide friendly, efficient, and professional service to guests, ensuring a seamless experience.
• Anticipate guest needs and offer quick, effective solutions.
• Assist with guest arrivals and departures, including airport transfers and luggage storage.
• Answer and manage all incoming hotel calls, directing them appropriately.
• Communicate essential information to both guests and staff as needed.

Skills

Guest service

Multitasking

Team player

Attention to detail

Job description

Guru Hospitality in Norfolk, VA seeks a friendly front desk associate to deliver exceptional guest service in a fast-paced 24-hour environment. You will greet guests, manage arrivals and departures, and coordinate airport transfers while maintaining a seamless guest experience.

The ideal candidate has at least one year in guest or customer service, strong multitasking skills, and a team-player mindset. Flexibility to meet the needs of a busy hotel is essential.