Guest Experience Agent: 24/7 Concierge & Call Center

Guru Hospitality; Fort Smith (AR); On-site; USD 26,000 - 36,000; Full time

Job summary

Guru Hospitality is seeking a guest services representative to provide friendly, efficient assistance to guests in a 24-hour operation. You will handle arrivals and departures, airport transfers, luggage storage, and answer hotel calls to ensure a seamless experience.

The ideal candidate has at least one year in a similar role, a team-player mindset, strong organizational and multitasking abilities, and a flexible approach to meet guest needs.

Qualifications

• Passion for delivering exceptional customer service with strong organizational and detail-oriented skills.
• Minimum of one year of experience in a similar role.
• Experience in guest or customer service, with a team-player mindset and the ability to multitask.

Responsibilities

• Provide friendly, efficient, and professional service to guests, ensuring a seamless experience.
• Anticipate guest needs and offer quick, effective solutions.
• Assist with guest arrivals and departures, including airport transfers and luggage storage.
• Answer and manage all incoming hotel calls, directing them appropriately.
• Communicate essential information to both guests and staff as needed.

Skills

Customer service

Organizational skills

Detail oriented

Team player

Multitasking

Job description

Guru Hospitality is seeking a guest services representative to provide friendly, efficient assistance to guests in a 24-hour operation. You will handle arrivals and departures, airport transfers, luggage storage, and answer hotel calls to ensure a seamless experience.

The ideal candidate has at least one year in a similar role, a team-player mindset, strong organizational and multitasking abilities, and a flexible approach to meet guest needs.