Guest Experience Agent – 24/7 Call Center

Guru Hospitality; Greensboro (NC); On-site; USD 28,000 - 42,000; Full time

Job summary

Guru Hospitality in Greensboro, NC is seeking a friendly Guest Services Associate to welcome guests, handle arrivals and departures, assist with airport transfers, and ensure a seamless stay. You will answer hotel calls and communicate essential information to guests and staff.

The ideal candidate has at least one year in a guest or customer service role, a team-player mindset, multitasking ability, and flexibility for a 24-hour operation.

Qualifications

• Minimum of one year of experience in a similar role.
• Experience in guest or customer service, with a team-player mindset and the ability to multitask.
• Flexible and adaptable to meet the needs of a 24-hour operation.

Responsibilities

• Provide friendly, efficient, and professional service to guests, ensuring a seamless experience.
• Anticipate guest needs and offer quick, effective solutions.
• Assist with guest arrivals and departures, including airport transfers and luggage storage.
• Answer and manage all incoming hotel calls, directing them appropriately.
• Communicate essential information to both guests and staff as needed.

Skills

Guest service experience

Team player

Multitasking

Organizational skills

Detail-oriented

Job description

Guru Hospitality in Greensboro, NC is seeking a friendly Guest Services Associate to welcome guests, handle arrivals and departures, assist with airport transfers, and ensure a seamless stay. You will answer hotel calls and communicate essential information to guests and staff.

The ideal candidate has at least one year in a guest or customer service role, a team-player mindset, multitasking ability, and flexibility for a 24-hour operation.