Guest Services Agent - 24/7 Front Desk & Calls

Guru Hospitality; Wilmington (DE); On-site; USD 19,000 - 25,000; Full time

Job summary

Guru Hospitality in Wilmington, Delaware seeks a Guest Services professional to deliver exceptional service to guests and ensure a smooth stay. You will handle arrivals, departures, and guest inquiries with a friendly, professional demeanor.

Responsibilities include coordinating airport transfers, luggage storage, handling hotel calls, and communicating guest needs to staff, all while thriving in a fast-paced, 24-hour operation.

Qualifications

• Minimum of one year of experience in a similar role.
• Experience in guest or customer service, with a team-player mindset and the ability to multitask.
• Flexible and adaptable to meet the needs of a 24-hour operation.

Responsibilities

• Provide friendly, efficient, and professional service to guests, ensuring a seamless experience.
• Anticipate guest needs and offer quick, effective solutions.
• Assist with guest arrivals and departures, including airport transfers and luggage storage.
• Answer and manage all incoming hotel calls, directing them appropriately.
• Communicate essential information to both guests and staff as needed.

Job description

Guru Hospitality in Wilmington, Delaware seeks a Guest Services professional to deliver exceptional service to guests and ensure a smooth stay. You will handle arrivals, departures, and guest inquiries with a friendly, professional demeanor.

Responsibilities include coordinating airport transfers, luggage storage, handling hotel calls, and communicating guest needs to staff, all while thriving in a fast-paced, 24-hour operation.