Guest Experience Coordinator - Front Desk

LTD Hospitality Group; Norfolk (VA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, Vision & 401(k) with

Voluntary Short Term

Life & Accidental Death Insurance

Hotel Discounts

Paid Time Off

Training and Development Opportunities

Job summary

LTD Hospitality Group in Norfolk, VA, seeks a Front Desk Associate to join our team. The ideal candidate has strong attention to detail, excellent recall, and can multitask with a smile to deliver courteous service.

You will greet guests, manage reservations, handle check-ins/outs, process charges, and share information on hotel services and local attractions. We offer benefits and opportunities for advancement.

Qualifications

• Must have excellent oral and written communication skills.
• Must be dependable and customer-focused.
• Must have computer proficiency.
• Must have a high school diploma or equivalent.
• Must be able to work weekends and holidays.

Responsibilities

• Greet and register guests; provide room assignments and handle special requests.
• Manage reservations, pre-registration, and cancellations.
• Check-in and check-out guests efficiently and courteously.
• Handle cash, credit, and other payments following company policy.
• Maintain a clean, organized front desk and inform housekeeping of needs.
• Provide information on hotel services, directions, and local entertainment.
• Knowledge of brand loyalty programs and promotions.
• Adhere to brand standards and emergency procedures.

Skills

Exceptional communication

Guest service mindset

Computer proficiency

Dependable

Attention to detail

Education

High school diploma or equivalent

Tools

PMS familiarity

Job description

LTD Hospitality Group in Norfolk, VA, seeks a Front Desk Associate to join our team. The ideal candidate has strong attention to detail, excellent recall, and can multitask with a smile to deliver courteous service.

You will greet guests, manage reservations, handle check-ins/outs, process charges, and share information on hotel services and local attractions. We offer benefits and opportunities for advancement.