Guest Services Agent — 24/7 Call Center & Concierge

Guru Hospitality; Jacksonville (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Guru Hospitality in Jacksonville, FL is seeking a guest services associate to provide friendly, efficient, and professional service to guests, ensuring a seamless experience. The role requires anticipating guest needs, offering quick solutions, assisting arrivals and departures including airport transfers and luggage storage, and handling hotel calls while coordinating with staff.

This position supports a 24-hour operation and requires a minimum of one year in a similar role, with a

Qualifications

• Minimum of one year of experience in a similar role.
• Experience in guest or customer service, with a team-player mindset and the ability to multitask.
• Flexible and adaptable to meet the needs of a 24-hour operation.

Responsibilities

• Provide friendly, efficient, and professional service to guests, ensuring a seamless experience.
• Anticipate guest needs and offer quick, effective solutions.
• Assist with guest arrivals and departures, including airport transfers and luggage storage.
• Answer and manage all incoming hotel calls, directing them appropriately.
• Communicate essential information to both guests and staff as needed.

Skills

Customer service

Team player

Multitasking

Attention to detail

Flexible scheduling

Job description

Guru Hospitality in Jacksonville, FL is seeking a guest services associate to provide friendly, efficient, and professional service to guests, ensuring a seamless experience. The role requires anticipating guest needs, offering quick solutions, assisting arrivals and departures including airport transfers and luggage storage, and handling hotel calls while coordinating with staff.

This position supports a 24-hour operation and requires a minimum of one year in a similar role, with a