Front Desk Concierge & Guest Experience

Commonwealth-Lodging-Management-LL; Norfolk (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Commonwealth Lodging Management LLC in Norfolk, VA is seeking a Guest Service Agent to warmly welcome guests, check them in/out, and ensure privacy and accuracy of information. You will answer phones, verify arrivals and departures, and coordinate with departments for special requests.

Ideal candidates have 1–2 years in guest services, basic computer skills, and familiarity with hotel property management systems.

Qualifications

• High School Diploma or GED or equivalent.
• 1–2 years of experience as a Guest Service Agent preferred.
• Strong English language skills, written and verbal.
• Experience with hotel property management systems preferred.
• Cash handling experience preferred.

Responsibilities

• Provide guest check-in/check-out and verify information while protecting privacy.
• Answer phones within 3 rings with proper greeting and etiquette.
• Maintain knowledge of hotel features, rates, packages, and promotions.
• Handle payments according to established procedures and cash handling policies.
• Assist guests with inquiries and coordinate with departments for requests.
• Assist in emergencies to protect guests and property and restore operations.
• Follow all hotel policies and brand standards.

Skills

Customer service

Communication

Cash handling

Microsoft Office

Phone etiquette

Education

High School Diploma or GED

Work Equivalent

Tools

Hotel PMS

Job description

Commonwealth Lodging Management LLC in Norfolk, VA is seeking a Guest Service Agent to warmly welcome guests, check them in/out, and ensure privacy and accuracy of information. You will answer phones, verify arrivals and departures, and coordinate with departments for special requests.

Ideal candidates have 1–2 years in guest services, basic computer skills, and familiarity with hotel property management systems.