Guest Experience Concierge

Commonwealth-Lodging-Management-LL; Norfolk (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Commonwealth Lodging Management LLC in Norfolk, VA is seeking a Guest Service Agent to provide excellent front desk service. Responsibilities include check-in/check-out, answering inquiries, and maintaining guest confidentiality.

You will handle payments, coordinate with departments for guest requests, and assist in emergencies to protect guests and property. Requirements include a High School Diploma or GED, strong English communication, and experience in customer service.

Qualifications

• High school diploma or GED required or equivalent experience.
• Strong English communication skills, both written and spoken.
• Experience in hotel/customer service preferred. Familiarity with Microsoft Office and PMS is a plus.

Responsibilities

• Greet guests in a professional manner and answer phone within 3 rings.
• Assist with check-in/check-out, verify guest information and protect confidentiality.
• Communicate guest requests to the appropriate departments and follow up as needed.
• Maintain accuracy of payments and handle cash per hotel procedures.
• Assist in emergencies to protect guests and property. Follow safety protocols.
• Adhere to all hotel policies, brand standards and department procedures.

Skills

Customer service

Communication

Computer skills

Cash handling

Education

High School Diploma or GED

Tools

Microsoft Office

Hotel PMS

Job description

Commonwealth Lodging Management LLC in Norfolk, VA is seeking a Guest Service Agent to provide excellent front desk service. Responsibilities include check-in/check-out, answering inquiries, and maintaining guest confidentiality.

You will handle payments, coordinate with departments for guest requests, and assist in emergencies to protect guests and property. Requirements include a High School Diploma or GED, strong English communication, and experience in customer service.