Guest Services & Administrative Specialist

Capital Vacations, LLC; Branson (MO); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Referral program

Vision insurance

Job summary

Capital Vacations in Branson, MO is hiring for an Administrative Front Desk role—serving guests with check-ins, reservations, and information. You will handle payments, assist with entertainment bookings, and support tour operations.

This in-person, full-time position requires daytime availability and weekends; we offer competitive pay plus benefits including 401(k), health, dental, vision, paid time off, and a referral program.

Qualifications

• Proficient in Excel and Word.
• Basic computer skills.
• Well organized.
• Maintains accuracy.
• Excellent customer service skills.
• Ability to communicate both written and orally.
• Flexible schedule with the ability to work evenings, weekends and holidays.

Responsibilities

• Greet and check-in guest.
• Assist guests with payments/pre-auth and reservations for entertainment, lodging, and itineraries.
• Resolve customer complaints.
• Run and prepare opening/closing reports.
• Answer phones.
• Communicate reports to Management (DOS, DOM, T.O., Admin. Manager).
• Provide information about the area, directions and show details.
• Coordinate with theater staff and vendors to reserve entertainment.
• Distribute vouchers for shows and restaurants.
• Prepare counts and profiles of tours for the day.
• Update Sales Managers as tours are added.
• Coordinate with Admin Manager or Leads for unusual tours/gifts.
• Maintain a clean lobby and refreshment stations.
• Provide final daily tour breakdowns to Marketing and Sales.

Skills

Excel

Word

Organized

Attention to detail

Customer service

Written and verbal communication

Flexible schedule

Job description

Capital Vacations in Branson, MO is hiring for an Administrative Front Desk role—serving guests with check-ins, reservations, and information. You will handle payments, assist with entertainment bookings, and support tour operations.

This in-person, full-time position requires daytime availability and weekends; we offer competitive pay plus benefits including 401(k), health, dental, vision, paid time off, and a referral program.