Night Auditor & Guest Services Lead (Resort)

Capital Vacations, LLC; Branson (MO); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Competitive Salary

Paid Time Off

Paid Holidays

Career Growth

Medical/Dental benefits

Voluntary Life Insurance

Disability insurance

Company-paid life insurance

Long term disability

401(k) retirement plan

Travel Perks to Resort Locations

Company Perks Program

Equal Opportunity Employer

Job summary

Capital Vacations, LLC in Branson, MO is looking for a Hospitality Specialist – Night Auditor to join our resort team. You will perform end-of-day accounting and collaborate with security to ensure guest safety and satisfaction.

You will greet guests, check them in and out, manage room inventory, and operate the property's billing and reservation systems. Prior night-audit or front desk experience is preferred; a high school diploma or GED is required.

Qualifications

• High School Diploma or GED required or equivalent.
• One-year experience as Night Auditor preferred.
• One-year hotel front desk experience preferred.

Responsibilities

• Greets guests courteously and registers guests into the resort.
• Assists with maintenance and control of room inventory and availability.
• Possesses knowledge of resort services, reservation and billing policies and procedures.
• Answers company telephone or switchboard promptly and professionally.
• Ensures that all end-of-day transactions are accounted for and processed correctly in PMS and related systems.
• Ensures that all reports are printed and distributed to relevant departments and leaders.
• Distributes guest mail and packages.
• Knows resort emergency procedures and how to implement them.
• Completes check-in and check-out procedures for each guest/owner.
• Works closely with all departments to ensure guest satisfaction.
• Assists guests with inquiries, requests, and complaints.
• Maintains a professional and neat working area and appearance.
• Performs all related duties as assigned.

Skills

Guest service

Front desk

Cash handling

Education

High School Diploma/GED

Tools

Reservation system

Billing system

Job description

Capital Vacations, LLC in Branson, MO is looking for a Hospitality Specialist – Night Auditor to join our resort team. You will perform end-of-day accounting and collaborate with security to ensure guest safety and satisfaction.

You will greet guests, check them in and out, manage room inventory, and operate the property's billing and reservation systems. Prior night-audit or front desk experience is preferred; a high school diploma or GED is required.