Guest Experience Ambassador – Front Desk & Tours

Westgate Resorts; United States; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits — medical, dental, and

Paid time off

Paid holidays

401(k) with company match

Daily pay – earn when you work

Family-oriented benefits — parental/ad

Wellness programs

Flexible spending accounts (FSA)

Tuition assistance

Military leave

Employee assistance program (EAP)

Insurance: life, disability, accident,

Pet insurance

Loyalty program discounts

Low-cost gym membership

David A. Siegel Legacy Scholarship

Career growth opportunities

Community involvement

Job summary

Westgate Branson Woods Resort in Branson, MO, is seeking a friendly Front Desk/Guest Services team member to greet guests, assist with check-in, and provide information on our resort amenities. You will maintain a professional, welcoming demeanor and anticipate guest needs daily.

The role offers opportunities to share local attractions knowledge, coordinate with sales, and support other departments as needed, with a strong emphasis on guest satisfaction and teamwork in a busy resort setting.

Qualifications

• Must be able to establish rapport with guests and project an outgoing, welcoming personality.

Responsibilities

• Welcome families and greet guests in the lobby and provide friendly, consistent customer service.
• Provide informative and friendly assistance with the check-in process.
• Always maintain a professional and approachable demeanor and anticipate guest needs proactively.
• Offer expert knowledge about our resort amenities and local attractions.
• Enter tour guest information into the computer accurately and quickly.
• Coordinate with sales representatives to ensure they pick up their assigned tours.
• Assist sales departments when needed.
• Other duties as assigned.

Skills

Customer service

Guest relations

Communication

Team collaboration

Job description

Westgate Branson Woods Resort in Branson, MO, is seeking a friendly Front Desk/Guest Services team member to greet guests, assist with check-in, and provide information on our resort amenities. You will maintain a professional, welcoming demeanor and anticipate guest needs daily.

The role offers opportunities to share local attractions knowledge, coordinate with sales, and support other departments as needed, with a strong emphasis on guest satisfaction and teamwork in a busy resort setting.