Guest Welcome & Concierge Specialist

Westgate Resorts; Branson (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) with match

Daily pay

Parental leave

Wellness programs

Flex spending accounts

Tuition assistance

Employee assistance program

Life and disability insurance

Job summary

Westgate Branson Woods Resort in Branson, MO seeks a friendly Front Desk Associate to warmly welcome guests, assist with check-in, and provide information on resort amenities and local attractions.

You will maintain professionalism, anticipate guest needs, and support sales and guest services teams as needed. This role offers comprehensive benefits and opportunities for growth within the Westgate Resorts network.

Qualifications

• Must be able to establish rapport with guests and project an outgoing, welcoming personality.

Responsibilities

• Welcome families and greet guests in the lobby and provide friendly, consistent customer service.
• Provide informative and friendly assistance with the check-in process.
• Always maintain a professional and approachable demeanor and anticipate guest needs proactively.
• Offer expert knowledge about our resort amenities and local attractions.
• Enter tour guest information into the computer accurately and quickly.
• Coordinate with sales representatives to ensure they pick up their assigned tours.
• Assist sales departments when needed.
• Other duties as assigned.

Skills

Customer service

Communication

Guest relations

Check-in

Job description

Westgate Branson Woods Resort in Branson, MO seeks a friendly Front Desk Associate to warmly welcome guests, assist with check-in, and provide information on resort amenities and local attractions.

You will maintain professionalism, anticipate guest needs, and support sales and guest services teams as needed. This role offers comprehensive benefits and opportunities for growth within the Westgate Resorts network.